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Accessibility Statement
Effective Date: 2025
HR Ontario (the "Company") is dedicated to ensuring accessibility in both our customer service and employment standards. This policy applies to all members of the Company and does not replace or substitute the requirements set forth in the Accessibility for Ontarians with Disabilities Act ("AODA") or other relevant accessibility laws.
We take pride in fostering an inclusive organizational culture guided by the AODA's Four Core Principles:
(a) Dignity
(b) Equal Opportunity
(c) Independence
(d) Integration.
These principles focus on identifying, removing, and preventing barriers for individuals with disabilities.
Communication
We will ensure that our communication with individuals with disabilities takes their specific needs into account when requested. We will collaborate with each person to identify the most suitable communication method for them, which may include options such as email instead of phone calls.
Assistive Devices
Individuals with disabilities are welcome to use their assistive devices when accessing our goods, services, or facilities. If an assistive device poses a substantial and unavoidable health or safety concern, or if it cannot be allowed for any other reason, we will implement alternative measures to ensure that individuals with disabilities can still access our offerings upon request. We are committed to training our staff to be knowledgeable about the various assistive devices available on-site, and we will also provide devices that can be used by clients with disabilities while accessing our goods, services, or facilities.
Service Animals & Support Persons
We welcome individuals with disabilities and their service animals. Service animals are permitted in all areas of our premises that are open to the public. If any service animal is excluded by law, we will provide alternative options and ensure that individuals can access, obtain, use, or benefit from our goods, services, or facilities whenever possible.
A person with a disability may have a support person accompany them on our premises.
Commitment to Clients
The Company is dedicated to delivering inclusive customer service experiences for clients and others who seek our services. All team members are expected to uphold the spirit and intent of this AODA Policy when providing services to our community or when representing the Company in any business activities.
Commitment to Employees
The Company is dedicated to creating a welcoming, respectful, and inclusive environment for employees and community members with disabilities. Our employment standards will align with regulatory requirements pursuant to the Employment Standards Act, Ontario Human Rights Code, and best practices throughout the employment relationship.
Employee Training
Employees will receive the following training upon hire and periodically as a refresher.
1. Understanding the purpose of provincial and federal accessibility laws and the associated customer service standard requirements.
2. Familiarity with the Company’s policies related to integrated accessibility standards.
3. Guidance on how to interact and communicate with individuals with various types of disabilities.
4. Instruction on engaging with people who use assistive devices or require the assistance of a service animal or support person.
5. Training on how to use on-site equipment or devices that assist in providing food, services, or facilities to individuals with disabilities.
6. Guidance on what to do if someone with a disability encounters difficulties accessing the Company’s goods, services, or facilities.
Equal Opportunity Employer
The Company is dedicated to creating a team that mirrors the diversity and inclusivity of the community where we operate. As an Equal Opportunity Employer, we strongly encourage applicants from traditionally underrepresented groups, including women, veterans, visible minorities, Indigenous individuals, persons with disabilities, and those identifying as 2SLGBTQI+. If you require accommodations during the recruitment process or your employment, please inform our Human Resources Department.
Notice of Temporary Disruptions
We will promptly inform our clients if there is a planned or unexpected disruption to services or facilities for clients with disabilities. The notification will include details about the reason for the disruption, the anticipated duration, and a description of any alternative facilities or services that may be available.
Notice of Available AODA Documents
The Company will inform the public that accessible customer service and employment documents are available upon request. Employees can request this information by emailing the Human Resources Department. The Company will provide this information in an accessible format or with communication support as needed. We will consult with the requester to determine the most suitable format or communication assistance. This accessible format will be provided promptly and at no additional cost.
Changes to Our Accessibility Plan
Any Company policy that does not uphold dignity, independence, integration, and equal opportunity for persons with disabilities will be revised or removed.
Feedback
We welcome feedback on how we offer accessible services to individuals with disabilities. Your input is valuable in helping us identify and remove barriers, as well as address any concerns. Clients and employees can submit their feedback to the Human Resources Department using the following methods:
☏ 647-955-0838 Ext. 800